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MTN to compensate subscribers for internet challenges

Mobile Telecommunications company, MTN says it will soon compensate its customers for data challenges they experienced last week.

Customers of the network took to social media and other platforms to complain about issues they were having with internet connectivity.

MTN in an earlier statement attributed the problem to “a double undersea fibre optic cable cut in Europe which affected six Operators in six West African Countries and beyond.”

Responding to calls for compensation by the Consumer Rights Protection Agency, Sam Koranteng, the Corporate Services Executive at MTN, told Accra based Citi FM that efforts were underway to ensure that all concerns of customers are addressed.

“At MTN, when our subscribers have gone through some discomfort and challenges with the service, we make it a point to compensate them. As we are back and running on our normal routine, we are internally having that discussion and very soon we would come out with an inconvenience package for our subscribers. I am sure we should be coming out with something for our subscribers soon,” he said.

Earlier on 19th January, 2020, the telecommunications giant announced that it had fully resolved the data connectivity challenges.

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